Legal

Refunds and cancellations

Last updated 10 November 2026

Changing your mind

You can cancel your order for any reason within 14 days of buying it and receive a full refund, as long as you have not yet published your invitation.

Your invitation is digital content that we make available to you straight away. By paying, you agree to our terms and ask us to make it available at once, so your legal right to cancel ends once your invitation has been supplied. We count it as supplied when you publish it, because that is when your guest link goes live and your guests can open it. Before then you can still cancel within the 14 days.

If something is wrong

If your invitation does not work as described, for example it will not open on common phones or browsers, or your guests' replies do not arrive, tell us. We will fix it. If we cannot fix it within a reasonable time, we will give you a full or partial refund, depending on the problem. This does not affect your legal rights as a consumer.

If your event moves or is called off

If the date changes, update it in your editor. Your link then stays open until 30 days after the new date, at no extra cost. If your event is called off before you publish, you can cancel within 14 days of buying for a full refund. After that, write to us and we will do our best to help.

How to ask

Email hello@lunainvitations.com from the address you ordered with, and say which invitation it is about. You do not need to give a reason within the 14 days. You can also use the standard model cancellation form if you prefer, but you do not have to.

We refund to the card or account you paid with, within 14 days of agreeing to the refund. Your bank may take a few more days to show it. When we refund an order, we take the invitation offline and delete it, along with any uploads and replies.

If you are unhappy with a charge, please write to us before disputing it with your bank. It is usually faster for both of us.