Legal

Terms of service

Last updated 10 November 2026

1. Who we are

Luna Invitations is a trading name of XEL TECHNOLOGIES LTD, a company registered in England and Wales (company number 17024788), whose registered office is 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. In these terms, "we" and "us" mean XEL TECHNOLOGIES LTD and "you" means the person who buys an invitation.

You can reach us at hello@lunainvitations.com. We aim to reply within two working days.

2. What you are buying

An invitation is a web page, made from one of our designs, that you fill in with your own details and that we host for you. It is not a file to download or print. Each purchase includes:

• one invitation in the design you choose, with its opening animation and music;
• a private link to edit it, and one guest link to share;
• guest replies, if you choose them at checkout.

You can change your text, details, photos and music whenever you like. The layout and the opening animation of each design stay as they are.

3. Prices and payment

Prices are shown in US dollars on the site and at checkout. Any tax due where you live, such as VAT, is shown at checkout before you pay. Payment is taken in full when you order, by Stripe, our payment provider.

Our contract with you starts when we send you your private editing link by email. If we cannot accept your order, for example because a payment fails, we will tell you and you will not be charged.

4. How long your invitation stays online

Your guest link stays live until 30 days after the event date in your invitation. After that the link closes. Ninety days after the event date we delete the invitation, your uploads and your guests' replies, so please download your replies before then. If your event moves, change the date in the editor and publish again, and these dates move with it. An invitation that is never published is deleted a year after it was last changed.

We work to keep invitations online at all times, but we cannot promise the service will never be interrupted, for example during maintenance or a fault at our hosting provider. If your invitation is unavailable for a long time because of something we did, tell us and we will put it right or refund you.

5. Your editing link

Anyone who has your private editing link can change your invitation and see your guests' replies, so please keep it to yourself and the people you plan with. If you lose it or think someone else has it, write to us from the email address you ordered with, and we will send you a new link and switch off the old one.

6. Your content

Everything you add to your invitation, such as names, text, photos, films and music, stays yours. You give us permission to store it, adapt it to fit the design (for example by resizing or compressing it) and show it to anyone who opens your link, for as long as we host your invitation.

You confirm that you have the right to use what you upload. In particular, music is often protected by copyright: only upload a song if you own it or have permission to use it this way. You must not upload anything that is unlawful, that infringes someone else's rights, or that is hateful, harassing or sexually explicit.

If we receive a complaint that content in an invitation breaks these rules, or we see that it does, we may remove that content or take the invitation offline. We will tell you why, and give you the chance to replace the content, unless the law or the seriousness of the problem stops us.

7. Your guests' replies

If you collect replies, you decide what your form asks and what you do with the answers. You agree to use your guests' details only to plan and hold your event, and to delete them when you no longer need them. We store replies for you as your processor, as set out in our privacy policy: we follow your instructions, keep replies confidential and secure, use only the providers named there, help you answer any request a guest makes about their data, and delete replies on the dates above or when you ask.

8. Our designs

Our designs, artwork, animations, music and code belong to us or to the people who license them to us. Buying an invitation lets you use your design for your own event, through our site. You may not copy, resell or reuse the designs or their parts elsewhere.

9. Fair use

Each invitation can hold up to 500 MB of uploads, and up to 2,000 guest replies. Please do not use the service to send spam, attack the site, or get around these limits.

10. Cancellations and refunds

Your right to cancel, and when we give refunds, is set out in Refunds and cancellations, which forms part of these terms.

11. If something goes wrong

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for problems caused by details you entered, such as a wrong date or venue.

Apart from that, our total responsibility to you for an order is limited to the price you paid for it.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit. Nothing in them affects your legal rights as a consumer. In the UK, the Consumer Rights Act 2015 entitles you to digital content that is as described, fit for purpose and of satisfactory quality.

12. Ending the contract

You can ask us to take your invitation offline and delete it at any time. We may end the contract if you seriously break these terms, for example by uploading unlawful content, and we will tell you why. If we end it for any other reason before your link is due to close, we will refund you in full.

13. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown when you bought it, unless a change is needed by law or makes things better for you.

14. Law and disputes

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in another country, you keep the protection of the mandatory laws of the place where you live, and you may bring a claim in the courts there or in the courts of England and Wales.

If you have a complaint, please write to us first. Most problems can be sorted out quickly.